Frequently Asked Questions

Find answers to common questions about our services, prescriptions, and pharmacy care.

What prescription services do you offer?

We provide fast and accurate prescription filling and refills for both new and existing prescriptions. Our team works closely with prescribers to ensure medications are processed safely and efficiently.

Can I transfer my prescriptions to Gracescript Pharmacy?

Yes. Transferring your prescriptions is simple and hassle-free. Provide us with your information and the pharmacy information, and we will take care of the transfer for you.

Do pharmacists provide medication counseling?

Yes. Our pharmacists offer one-on-one counseling to help you understand how to take your medications correctly, manage side effects, and reduce the risk of drug interactions.

What is Medication Therapy Management (MTM)?

Medication Therapy Management (MTM) is a personalized, one-on-one service where a pharmacist reviews all your prescription medications, over-the-counter products, and supplements. The goal is to ensure your medications are working safely and effectively together while addressing side effects, duplications, interactions, and adherence concerns.

Why is MTM important?

MTM helps improve medication safety, enhance adherence, reduce unnecessary medications, and support better health outcomes—especially for patients managing multiple chronic conditions.

Who is eligible for free MTM?

Many major insurance plans cover MTM services for eligible patients, particularly those taking three or more medications for chronic conditions. Our team can help determine eligibility and schedule your MTM visit.

What is a Comprehensive Medication List?

Upon the patient’s request, we provide a free, up-to-date medication list that includes all medications and dosing instructions. This list can be shared with caregivers, healthcare providers, hospitals, or long-term care facilities to simplify medication management and improve safety.

What types of medication packaging do you offer?

We offer patient-convenient packaging options, such as multi-dose packaging, organized by day and time. These services are designed to improve adherence and reduce missed doses, at no additional cost.

Do you offer delivery services?

Yes. We provide free prescription delivery for our patients. Same-day delivery is available for prescriptions processed by 2:00 PM, helping ensure timely and uninterrupted access to medications.

Can you recommend over-the-counter (OTC) products?

Yes. Our pharmacists can recommend safe and effective OTC products based on your symptoms, health conditions, and current medications.

Do you communicate with my healthcare providers?

Yes. We collaborate directly with prescribers and healthcare teams to clarify prescriptions, address concerns, and support coordinated, patient-centered care.